Managing change in the NHS


Developing change management skills. A resource for health care professionals and managers. Download
This publication and web based resource aims to help those leading change in health care to use the literature in this field to inform practice by:

  • describing some of the relevant theories and approaches that have been used to guide change management
  • illustrating the use of these theories in practice in a variety of settings in health
  • encouraging readers to reflect on and evaluate change processes and how they might apply these to different settings.
 Organisational Change: A review for health care managers, professionals and researchers. Download
*Winner of the British Association of Medical Managers Book of the Year Award 2002*
A review of models of change management to help managers, professionals and researchers find their way around the literature and consider the evidence available about different approaches to change.
 Making Informed Decisions on Change: Key points for health care managers and professionals. Download
A booklet, drawing on the review, which aims to encourage managers and professionals to reflect on and share what helps and hinders successful change to improve the quality of services
 Report of a study on the uptake and use of the 'Managing Change in the NHS' publications. Download
Between December 2001 and March 2002, a team of independent researchers working in collaboration with and assisted by the NCCSDO carried out a telephone survey designed to gain feedback from the field about uptake, use and perceived impact of Organisational Change and Making Informed Decisions on Change. The study gathered a range of useful feedback and views about the two publications, highlighting the importance of evaluation in the process of commissioning research.
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The Service Delivery and Organisation programme is managed by NETSCC, SDO as part of the NIHR Evaluation, Trials and Studies Coordinating Centre at the University of Southampton
The NIHR Service Delivery and Organisation programme is funded by the NIHR, with contributions from WORD in Wales.