History of the SDO programme
The Service Delivery and Organisation Programme (SDO) was established in 1999 to consolidate and develop the evidence base on the organisation, management and delivery of health services, and to promote the uptake and application of that evidence in policy and practice.
From 1999 to March 2009 the programme was managed at the London School of Hygiene and Tropical Medicine by the National Co-ordinating Centre for the NIHR SDO (NCCSDO).
During autumn 1999, the NCCSDO carried out a national Listening Exercise (pdf, 1.14mb) to enable the SDO programme to understand what issues were most important to those delivering and organising services and to those receiving them. A wide range of people were consulted during this process including service users, health care professionals, health service managers and researchers. In January 2002, the NCCSDO carried out an exercise to ‘refresh' the listening exercise, and went out again to stakeholders to ask for their priorities. The areas of particular concern and relevance to service users and NHS staff that emerged from the listening exercises evolved into the previous SDO research themes:
| Access to health care | | Evaluating models |
| Carers | Nursing and midwifery | |
| Concordance in medicine taking | e-Health | |
| Continuity of care | Workforce issues | |
| Mental health inpatients | Management practice | |
| Self care | Public health services | |
| Change management | SDO research methods |
Publications and outputs
The NCCSDO produced a number of publications during 1999 and 2009 to support its remit including the award winning:
- ‘Diffusion of Innovations in Health Service Organisations' (Greenhalgh) - Baxter award (2006) from the European Health Management Association
- 'Organisational Change' (Iles and Sutherland) - British Academy of Management Book of the Year (2005)
Additional NCCSDO publications can be found below:
Five years of impact: An assessment of the NIHR Service Delivery and Organisation programme 2001-2006 | ||
| The impact of the first five years of the SDO programme was assessed in three ways: the performance of the overall programme, a quantitative assessment of 23 SDO projects, selected to represent the SDO's range of research themes, detailed case studies of 11 of these selected projects. The assessment provides examples of the outputs, impact and utilisation of SDO-funded research, and demonstrates the value of the programme to the NHS. It has been published as a full report (pdf, 596.38kb) and a summary (pdf, 138.31kb). | |
NCCSDO Annual reports | ||
 | | 2008/09 Annual report 1999-2009: a decade of achievement
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Previous issues of NCCSDO annual reports are also available to download:
2007/08 Annual report (pdf, 547.25kb)
2006/07 Annual report (pdf, 645.22kb)
2004/05 Annual report (pdf, 249.13kb)
2003/04 Annual report (pdf, 206.97kb)
2002/03 Annual report (pdf, 212.09kb)
2001/02 Annual report (pdf, 715.48kb)
